Shipping Policy

This Shipping Policy applies to all orders placed at Levantier Dubai ("the Company", "We", "Us"). By placing an order, You agree to the terms outlined in this policy.

1. Shipping and Delivery Options

We currently ship to addresses within the United States only. The following domestic shipping options are available at checkout. Standard shipping is free on all orders of $50 or more.

Note: Delivery estimates are business days and do not include weekends or public holidays. Actual delivery times may vary depending on carrier volume and your location.

2. Processing Time

Orders are processed within 2 business days of placement, excluding weekends and public holidays. Once your order has been handed to the shipping carrier, you will receive an email with your tracking number so you can monitor your shipment.

Please note that processing time is separate from shipping time. Your total estimated delivery time equals processing time plus shipping transit time.

3. Order Tracking

Once your order has shipped, a tracking number will be sent to the email address associated with your order. You can use this number to track your shipment directly through the carrier's website (UPS, FedEx, or USPS depending on your order).

If you have not received a tracking number within 3 business days of placing your order, please contact us via our Contact page.

4. Order Cancellations

You may cancel your order within 24 hours of placement, provided it has not yet been shipped. Once an order has been handed to the shipping carrier, it can no longer be cancelled.

To request a cancellation, please contact us as soon as possible via our Contact page with your order number. We will confirm whether cancellation is possible. If the order has already shipped, you may return it once received in accordance with our Return & Refund Policy.

5. Returns

Returns are accepted within 14 days of the original purchase date, subject to the following conditions:

• Items must be unused and in their original, sealed packaging
• Items purchased on sale or as part of a promotion may be ineligible for return
• Proof of purchase is required

For full details, please refer to our Return & Refund Policy.

6. Delayed Orders

In the event of a delay caused by our processing team, you will be notified and offered the option to cancel your order for a full refund.

Delays caused by the shipping carrier after the order has been dispatched are outside of our control and do not fall under the Company's liability. For carrier-related delays, please contact the shipping carrier directly using your tracking number for the most up-to-date status.

7. Damaged or Lost Orders

Levantier Dubai is not liable for orders that are lost or damaged after being handed to the shipping carrier. However, we are here to help you navigate the claims process.

If your order arrives damaged, please take the following steps:

1. Document the damage with photographs of the packaging and the product before discarding any materials.
2. Contact us via our Contact page within 48 hours of delivery with your order number and photos.
3. We will assist you in filing a claim with the shipping carrier on your behalf.

8. Shipping Restrictions

8.1 P.O. Boxes

We are unable to ship orders to P.O. boxes. This is a carrier requirement. Please ensure a valid physical delivery address is provided at checkout.

8.2 Fragrance and Air Shipping Restrictions

Many of our products are alcohol-based fragrances, which are subject to restrictions by the Transportation Security Administration (TSA) and carriers for air transportation within the United States. As a result:

• Some orders may require ground shipping rather than air delivery, which may affect transit times for certain destinations.
• If your selected shipping method is not available for your order due to these restrictions, we will notify you and provide an alternative shipping option.

8.3 International Shipping

At this time, Levantier Dubai ships to domestic U.S. addresses only. We do not currently offer international shipping.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Levantier Dubai
15309 Hamlin Park Dr, Winter Garden, FL 34787
Contact: our Contact page